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Warranty Policy

Warranty Policy

WHAT IS THE NORTH FACE® WARRANTY POLICY?

The North Face® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty evaluation, your product must be returned directly to The North Face® Warranty Department. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages.

The North Face® Footwear is covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and materials. Only original materials and workmanship are covered by this policy. Reasonable wear and tear is not included. This warranty policy supersedes all previous warranty policies.

 
WHAT DOES "LIFETIME" MEAN?

Our products are covered under warranty, to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)

 
I BOUGHT MY PRODUCT BY THE NORTH FACE® AT AN OUTLET STORE. IS IT COVERED BY WARRANTY?

The North Face® Factory Outlets sell The North Face® discontinued, special make-up, and slightly blemished apparel and equipment at significant discounts. As stated on our Outlet receipts, The North Face® warranty does not cover merchandise purchased in our Outlet stores. The North Face® Warranty Department will repair Outlet store products for a reasonable charge.

 
ARE RIPS AND TEARS COVERED BY WARRANTY?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

 
IS NORMAL WEAR AND TEAR COVERED BY WARRANTY?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

If you wish to return a product, please see our Return Policy

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