ONLINE STORE CLOSED | READ ABOUT OUR RESPONSE TO COVID-19

FAQs

 

Following on from New Zealand Prime Minister Jacinda Ardern’s announcement that New Zealand businesses – outside of those providing essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities – are to be closed, we are unfortunately now unable to fulfill your order.

For full details please refer to the official NZ Post update and NZ Gov COVID-19 official statement.
 
Accordingly please be advised that if you have placed an order on or following 20th March, that this is unable to be fulfilled and a refund is being processed for you. Any orders placed on or prior to the 19th March has been fulfilled and is now in transit to you.

We look forward to welcoming you back on the site to shop when the restrictions have been lifted.

If you have any queries at all, please e-mail us at online@thenorthface.co.nz  or call us on our toll free number 0800 863 665.