Return Policy


From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.



The North Face offers you a Free 90-day Return Policy within New Zealand on goods that have been purchased online (via this site) that are unused and in a saleable condition.

Simply contact our online returns department by email,, quote your order number and the product/s to be returned. We will quickly issue a Return Authorisation Number and delivery details for return within 90-days of purchase.

All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.

A full refund of the purchase price will be issued to the original credit card for all items confirmed returned in a re-saleable condition. Due to high order volumes, our returns process is currently experiencing delays. Please allow approximately 15 business days for the refund to appear on your bank statement.

Please make sure your return is easily identifiable with your Return Authorisation Number and a copy of your invoice so that we can quickly and easily refund your returned item/s as soon as they are received.

Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund.

Please feel free to contact us if you have any further questions regarding the return of your purchase.




Online exclusives cannot be returned in store for a refund or exchange due to product being on an online exclusive.



The North Face is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest The North Face Flagship Store.  We are unable to accept exchanges into Outlet stores.  Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

Please note: Online exclusives cannot be returned in store for a refund or exchange.



For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.



The North Face® is committed to providing you with quality products and stand by them with our Warranty Policy. In the unlikely event that you believe your item to be faulty you should endeavour to return your item to the store at which you purchased it.

If you purchased the product from The North Face® directly, either via our The North Face® Online Store or via one of The North Face® stores in New Zealand, please contact the store directly or our online customer service team.


If the item was purchased from an authorised The North Face® retailer in New Zealand please contact this retailer with your proof of purchase and they will action the warranty/repair request on your behalf.